Frequently Asked Questions
1. When does my registration come in?
This is one of our most frequently asked questions at all of our stores! Unfortunately, we have no say in when the registration comes in, it’s all up to the DMV. Your temporary registration is good for 45 days, and we will notify you by sending you a postcard when your permanent one comes in.
2. How can I pick up my registration?
Once you have received the postcard, you can either send a check in for the amount written on your postcard (each person’s registration is different, and your salesman will explain the fees,) and we will then mail your registration to your address.
If you choose this option and you want us to send it to a different address than listed on the registration, please include where you would like us to send it.
You can also come into the store and the Cashier’s counter will have your registration for you. We accept all forms of payment: cash, check, and all major credit and debit cards.
3. How do I use my Bluetooth, navigation, and other features on my Volkswagen vehicle?
Check out our “How-To” videos on our website and YouTube channel! We walk you through it step by step to make it easy as possible. If you are still having trouble, please do not hesitate to stop into our store and your salesperson will be happy to help you!
4. How can I schedule a Service Appointment?
You may call our Service Department (315) 736-8291 and schedule an appointment with one of our Service Advisors, stop down and schedule one in person, or visit our online service scheduler on our website.
5. What if I need to get somewhere during my Service Appointment?
We have shuttles at all of our stores, and we happily shuttle our customers anywhere they need to go! We do not have a certain radius we are limited to, we have picked up and dropped people off in all different locations before!
If available, we do have loaner vehicles if your vehicle is being held overnight for a Service appointment.
We also have a brand new, large waiting room for our customers to get comfortable in! We offer a café waiting area for a more quiet waiting area, and we also have the lounge area with couches and TV. Please feel free to switch the channel to one of your preference, and don’t forget to check out our VW apparel and accessories we have for sale in our waiting area!
We offer free coffee and popcorn, and always have an array of the most recent magazines suited for everyone’s taste. Additionally, we offer free Wi-Fi so you can get work done, or just surf Facebook!
6. Are pets allowed inside with me?
YES! We love pets, but we do ask to keep them on a leash, in your control, or in your hands in case our other customers are afraid or aren’t too keen of those furry friends!
7. What are my different Finance options?
We truly make the car buying process as easy as possible for you, and work with you every step of the way to get you in your dream car! Fill out our Online Credit Application and get pre-approved and our Finance Manager, Todd Crandall will be in contact with you to go over everything.
We also have first time buyer’s programs for those of you that currently have no established credit. Stop down or contact Todd (315) 736-8291 with any questions you may have.
8. Where do I make my car payments?
It is important to note that we do NOT accept car payments at our stores, you must mail them directly or pay them online to the financial institution.
9. How can I follow your latest updates, events, and promotions?
Easy, we’re on all sorts of Social Media websites now! Like us on Facebook, follow us on Twitter & Instagram, and don’t forget to watch our videos and commercials on YouTube! Since it’s easiest to reach a ton of people, we announce any events, sales, and promotions on our Social Media sites!
10. How does a referral work?
We love when anyone, whether you are a customer or not, refers others to our store, so much so that we want to thank you for your referral business!
Anyone who refers a customer who purchases a new vehicle will receive a $50 check from us, and anyone who refers someone who purchases a used vehicle will receive a $100 check from us.
You MUST make sure that the customer purchasing the vehicle tells us your name and contact information so we can get ahold of you for your referral check. You can either stop down to pick up your referral check, or we can mail it to you.
11. Who do I contact about Advertising or Sponsorship opportunities with your stores?
You may contact our General Manager: Edward Jandreau, email@example.com. You may also contact the Auto Group’s Marketing and Communications Manager, Carly Steet Mathias, at firstname.lastname@example.org.