First and foremost, we want you to know that we value the health and safety of our customers and staff. As a business, Steet Ponte Volkswagen is taking the extra steps necessary to maintain a healthy and sanitary workplace while still meeting our customers' needs.
We continue to monitor information from state health authorities and the CDC for their guidance and recommendations on how we can help to prevent the spread of this virus.
OUR STEPS INCLUDE:
Thorough cleanings of all dealership facilities daily
Sanitizing gel and foam stations available on-site
Providing our staff with specific instructions on hand washing and the importance of staying home if they are not feeling well
Adhering to the recommended six feet of social distance from other staff and customers
Sales & Finance are PARTIALLY open. Please read below for more information.
Service and Parts remain OPEN from 8am-5pm.
We will continue with vehicle pickup and delivery for our service customers.
We also offer our Early Bird Drop Box located outside of the Service Department.You can fill out paperwork outside and drop your keys off there without having to step foot inside the store.
You are also able to pay over the phone with a credit card.
SALES & FINANCE GUIDELINES:
Here is how sales will work, in compliance with NYS restrictions and NYSADA guidelines:
Showrooms are still considered CLOSED.
NO test drives are allowed. We can and will gladly send you photos and videos of a vehicle you're looking at. Insurance will all be handled over the phone.
Deliveries are the only thing that can be done in the store, which will completed in each conference room (or a designated office in the store) that will be cleaned before and after each delivery.
To keep you and your families, and our staff and their families safe, only ONE person is allowed inside for their delivery, and deliveries are by APPOINTMENT ONLY.
Customers must enter through the Service entrance as that is the only legal department we are able to keep open, and they will be directed to the delivery area, where they will be 6 feet away from the delivering Manager.
Lysol wipes will be on hand in the delivery room. We encourage EVERYONE to WASH THEIR HANDS frequently!
Together, we can maintain a healthy environment and combat the spread of COVID-19.
On behalf of our dealership, thank you for being a loyal customer. Please don't hesitate to reach out as we remain dedicated to serving you for all of your automotive needs through this challenging time.