How Are We Doing?

It’s our pleasure to work with our customers in getting their auto needs met, from the purchase of a new or used model to repair and maintenance work in our service center. More importantly, we value the opportunity to hear back from those visitors. Here’s where you can check out testimonials from drivers who have already done business with us. Once you’ve been in to see us, feel free to leave a review of your own!

Customer Lobby
111 Reviews
4.9 out of 5 stars
5 star
105
4 star
6
3 star
0
2 star
0
1 star
0
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Amy H 13 Dec 2019
Harold Coffin and Harold Coffin III in service have helped with a warranty issue and have made us lifelong Steet Ponte VW customers! Thank you to you both!
5 rate
Google
Tom Luley 14 Nov 2019
I want to start this review off by saying I bought my car from here 3 years ago, from Jay....and it was a great experience. But this review isn't about the purchase of the car... I have been having misfiring issues on my '15 GTI. I took it for a carbon cleaning in the intake valves considering I di...d everything I was capable of doing beforehand (PCV Valve and coil packs and spark plug replacements, both OEM parts purchased elsewhere). The car had a CEL when I brought it in and was idling rough, but it wasn't driving bad, once I was driving it was smooth. Once the car was in and the intake manifold was off, they called and said I needed a new water pump, which they do go bad on these vehicles, or should I say CAN go bad, but I have had 0 signs of a bad water pump so I was skeptical. I kindly declined the new water pump and they proceeded to do the carbon cleaning. I requested before and after pictures, which was clearly stated in my invoice and even after asking twice after getting the car back, I still have not received these pictures. That isn't even the real issue....the real issue is the car now runs twice as bad from when I brought it in. The car idles twice as rough and misfires like crazy as I'm driving it and the EPC light has come on 3 times in 2 days as well as a FLASHING CEL. It's barely drivable. This is absolutely not due to a bad water pump and doing a cleaning should not make things WORSE. I called to schedule a diagnostic to hopefully tackle this and get it fixed once and for all and they could only get me in as early as Tuesday, but I'm expecting another hefty bill even though I believe some of this is their fault. I'll have to pay for the diagnostic plus whatever they find wrong with the vehicle. I hope they make this right or it's going to be the last time I ever get service here...or buy a car/recommend them. EDIT: They diagnosed my vehicle and are going to attempt to "cut me a break" considering I already paid for the carbon cleaning. They were much more helpful on the last phone call. I will admit some of this is my fault as I did not bring my car in right away for the diagnostics, but to give me my car back running worse than it was previously is still unacceptable to me. I still have yet to receive the pictures I requested, this is the 4th time I have been told that someone has them and they will send them and I still havent gotten them. Once I get my car back and pay my bill, I will update my rating accordingly. EDIT 2: Harold has been a great help throughout the process. He updated me this morning that the car will be in the shop shortly and work will start as the parts are in. I brought up the water pump issue and it makes sense to replace it now since the intake manifold has to come out for both jobs. He is working with me on price as we speak. I gave him a number that I am comfortable paying and he said he would let me know later the final cost. EDIT 3: They still have my vehicle. It has been 2 weeks and really no update at all. I guess VW is sending in their own tech to look with the dealerships master tech? And they made it sound like since they dont know whats wrong, they arent going to cover the cost...even though they read me the riot act for letting someone touch my car other than them because "we have the diagnostic tools to tell us EXACTLY whats wrong and then fix it!" when they have told me numerous times now they have no idea whats wrong with my vehicle. This entire process has been the biggest headache... EDIT 4: It looks like I am getting the car back today. The final cost is going to be the price of a fuel pump and the labor. It took 5 weeks to diagnose and fix my car which really is insane to think of, but Harold said it was the weirdest case he has ever worked on. They are taking care of me, making VW eat the INSANE amount that was put into the car. This was incredibly stressful for me, not knowing how much I was going to owe being out of warranty, I am just glad that its over and I am not having to take out a loan to cover the cost. Back to 4 stars. Show more
4 rate
Google
Bonnie Brown 12 Apr 2019
Very good service. Very friendly. Love them
5 rate
Google
Eleni Marketos 03 Nov 2018
I worked with Jeff Velardi at Steet Ponte Volkswagen during the buying process, and he was great. Friendly, patient, and knowledgeable. I will refer people in this direction.
5 rate
Google
Iselo 20 Oct 2018
Great overall experience! Dino was amazing! Such a great experience my friend bought a car here the very next day!
5 rate
Cars.com
Sherry Morosco 02 Oct 2018
I am pleased with my new Passat! I would definitely recommend Steet Ponte VW! Thank you for an enjoyable car buying experience!
5 rate
Google
Christine Hartman 23 Sep 2018
Chris Jones was the best! I would definitely recommend him to friends and will be back!
5 rate
Cars.com
John W McCabe 20 Sep 2018
All the people I met were courteous, friendly, and knowledgeable. A pleasure to deal with them.
5 rate
Cars.com
Cindy 19 Sep 2018
Excellent @ professional service. Offered loaner car and expedient service.
5 rate
Cars.com
JRJ 16 Sep 2018
The service department at Steet Ponte Volkswagen did an excellent job (as usual) taking care of my Tiguan. I am very happy with the quality of service, as well as the friendly and welcoming atmosphere at the dealership - both in the service and sales department. Thank you!!
5 rate
Cars.com
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